Google Merchant Center misrepresentation suspension: how to get reinstated

A misrepresentation suspension means Google does not trust that your store is a real, honest business. The notice rarely says exactly why, so the fix is to remove every possible doubt before asking for a review.

Trust checklist

• A real business name, physical address, phone number and email on the contact page and footer.
• Clear return and refund policy with timeframes and conditions.
• Shipping policy with delivery areas, costs and times, including cash on delivery rules.
• Secure checkout with visible payment methods.
• Original product descriptions and photos, not copied from other stores.
• Prices and stock on the site matching the feed exactly.
• No unrealistic claims such as guaranteed results or huge fake discounts.

Before requesting review

1. 1Fix every item above across the whole site, not only a few pages.
2. 2Clear item-level errors in the Diagnostics tab.
3. 3Make sure the business information in Merchant Center matches the website.
4. 4Submit one review request. Repeated failed requests can add waiting periods.

Why Bangladeshi stores are often flagged

Many local stores copy product photos and descriptions from suppliers or other shops, show only a mobile number and Facebook page as contact details, and have no written return policy because returns are handled by phone. Each of these looks normal locally but reads as a trust gap to Google's review. Stores that sell mainly through Facebook and use a website as a catalogue are especially likely to miss the policy pages Google expects.

Writing policies Google can trust

• Return policy: how many days, which items qualify, who pays return delivery, and how refunds are paid, for example bKash or bank transfer.
• Shipping policy: delivery zones inside and outside Dhaka, charges, typical delivery days and cash on delivery conditions.
• Contact page: registered business name, full street address, working phone and business email.
• About page: who runs the store and since when, with real photos if possible.

রিটার্ন, ডেলিভারি আর যোগাযোগের তথ্য স্পষ্ট লিখুন - Google-এর কাছে বিশ্বাসযোগ্যতাই সবচেয়ে গুরুত্বপূর্ণ।

After you request a review

Reviews usually take several days to a few weeks. Do not change the website structure heavily while it is under review. If it is rejected, read the new notice carefully and fix remaining gaps before trying again, since repeated rejected requests can trigger longer waiting periods.